Shipping policy

Shipping Policy

Order Processing

Orders are processed within 3 business days (Mon–Fri, excluding holidays).
Once your order ships, you will receive a confirmation email with tracking information.

Transit Times

  • United Kingdom: Estimated delivery within 10 business days after shipment.

  • United States: Estimated delivery within 20 business days after shipment.

Transit times may vary due to carrier delays, customs inspections, weather, or peak seasons.

Shipping Areas

CupMuse currently ships to:

  • United Kingdom

  • United States

Shipping Fees

  • United Kingdom: Free Shipping

  • United States: £9.90 flat rate

Address Accuracy

Please ensure your shipping address is correct at checkout.
Once an order is shipped, we cannot modify or reroute the package.

Delivery Issues

If tracking shows “delivered” but you cannot find your package:

  1. Check with neighbours or household members

  2. Contact the carrier with your tracking number

  3. If still unresolved, contact us at info@cupmuse.com and we will assist

Damaged Shipments

If your item arrives damaged, please contact us within 7 days of delivery.
Include clear photos of the product and packaging so we can assist with a replacement or solution.

🔄 Returns & Exchanges — CupMuse

30-Day Return Policy

If you're not fully satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible, items must be:

  • Unused

  • In original condition

  • Returned with all original packaging and accessories

Used drinkware cannot be returned for hygiene reasons unless it has a manufacturing defect.

Customized or engraved items are final sale unless defective.

How to Start a Return

Email us at info@cupmuse.com with:

  • Order number

  • Reason for return

  • Photos if the item is damaged or defective

We will provide a Return Authorization (RA) and instructions.
Unauthorized returns may be refused.

Return Shipping Costs

  • If the return is due to our error or a damaged/defective product:
    We cover the return shipping cost.

  • For all other returns:
    The customer is responsible for return shipping.
    We recommend using a trackable service.

Refunds

After receiving and inspecting your return, we will notify you of approval or denial.
Approved refunds are issued to the original payment method within 5–7 business days.
Your bank may require extra time to post the credit.

Exchanges

To exchange for a different color or model, the fastest method is:

  1. Place a new order

  2. Return the original item (if eligible)
    We process the refund once the return is received.

Incorrect, Defective, or Damaged Items

If your order arrives with any issues, contact us within 7 days and we will arrange a replacement or refund.

Non-Returnable Items

  • Customized items

  • Gift cards

  • Free promotional items
    Unless defective.

Order Cancellations

If you need to cancel or edit your order, contact us immediately.
If the order has not shipped, we will try to assist.
Orders already in transit must follow the Returns process.

📮 Contact Us

If you have questions about shipping or returns, we’re here to help:
📧 info@cupmuse.com